Privacy Policy

1) Data Controller

Dalaman Turizm Havacılık Yatçılık Dış Tic. Ltd. Şti. (VIPSTAR Aviation)
Address: Hurriyet Mah., Gazi Boulevard No: 142/A, 48770 Dalaman, Mugla, Turkey
Phone: +90 252 692 47 97 — WhatsApp/Mobile: +90 532 569 24 20
Email: sales@vipstar.com.tr

2) Personal Data We May Process

Depending on your request, we may process identification and contact details (name, phone, email), request/booking information (route, date, passenger count, special requirements), payment/financial information (if required), operational coordination details and website usage data (via cookies).

3) Purposes of Processing

• Handling enquiries and preparing quotes for private jet, helicopter, air ambulance and related services
• Planning and coordinating operations (flight/transfer scheduling and execution)
• Customer support, feedback and complaint handling
• Compliance with legal obligations and responding to lawful requests
• Information security, auditing, risk management and service improvement
• Marketing communications only where permitted or based on your consent (if applicable)

4) Legal Bases

We process personal data based on applicable legal grounds such as performance of a contract, compliance with legal obligations, legitimate interests and/or your consent (where required).

5) Data Sharing & Transfers

We may share your data with selected partners and suppliers when necessary to deliver the service (e.g. operational partners, ground handling, transfer providers) as well as with competent authorities where required by law.

If international transfer is required for service execution, we apply appropriate safeguards and operational security measures.

6) How We Collect Data

We collect data via our website forms, email/phone/WhatsApp communications, contract and operational processes, and through cookies or similar technologies used on our website.

7) Your Rights

You may have rights to request access, correction, deletion, restriction or objection, depending on applicable laws. To submit a request, please contact: sales@vipstar.com.tr

8) Updates

We may update this policy when needed. The updated version becomes effective once published on our website.